PAYMENT

-

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can either transect your charges through Jazz cash or bank account channels OR can use the Cash on Delivery option and can pay when you receive your product at your doorstep.

-

HOW SECURE IS MY PERSONAL INFORMATION?

Our store adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information or personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

ORDER TRACKING

-

MY TRACKING NUMBER IS NOT WORKING

90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at samratech.pk@gmail.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.

Please make sure you've inserted your code right, best way to do this is by using copy & paste.

-

HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available right after a day of your dispatch.

You can also check our online order tracking page.

-

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait at least a day and half for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

Moreover, we will either be using Trax or Leopards for courier services. Contact them in any case with your tracking number.

-

SHIPPING & DELIVERY

-

DO YOU SHIP NATIONWIDE?

We ship nationwide in Pakistan. You reside in any province or in city over the country, your parcel will magically reach at your doorstep within a week.

-

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-2 days of payment.

We will notify you by email when your items have been shipped.

-

-

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 7 business days from the purchase date, please contact samratech.pk@gmail.com.

-

HOW LONG DOES SHIPPING TAKE?

Standard International Shipping: 7 business days

All orders will be dispatched from the warehouse within 2 business days. In peak periods please allow for up to 3 business days for dispatch.

-

HOW IS THE PACKAGE BEING DELIVERED?

-

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe. So make sure you are at home and at the location your entered at your checkout during the delivery days. Your dispatch will be in your hand within 7 days.

-

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer FREE Shipping nationwide!

-

FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

The warehouses of our contractors are located in nationwide and in major cities. If you need more information about this, please contact us at samratech.pk@gmail.com.

-

RETURNS & REFUNDS

-

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from us, please send us a photographic, or video proof of the damage on our WhatsApp and we will send you a new working item right away (free, of course).

-

AFTER PURCHASE

-

I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?

If this happens to you, email us at samratech.pk@gmail.com or WhatsApp us as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

-

MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in the country.

However, there are no custom charges or delivery charges to be paid from the recipient. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling the local customs office directly and asking them to release your items. However, in 95% of the cases, this won’t happen and you will receive your goods smoothly and sooner than later.

-

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-2 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.